We had a great weekend at Novotel Marseille Vieux Port. the staff was polite and courteous, meeting all our needs. - the food at the outdoor restaurant was delicious.

The service in the restaurant was terrible. We waited almost 2 hours before getting our mains, they were busy but every other table was getting their food first. In the end I asked for the food to be brought to our room as our child was falling asleep. They then forgot the desserts. The next day I went back to the restaurant to get some food for my daughter and some French fries for myself. They forgot the French fries but still charged me for them. It is hard to get someone to order drinks.

Wonderful location, attentive staff, beautiful views over the harbor. Well furnished and good sized room with convenient decor. 30 km from Provence airport. Really had amazing stay on our next Marseille visit.

The room was clean, bright, and had a safe box, a mini-bar, central heating, and comfortable decor.

Very long time service at the restaurant

Location made it an easy walk into town. One member of staff on the front desk was extremely helpful and friendly. The hotel is clean, smart and sleek.

Most staff on the front desk were unhelpful and bordering on rude. One told us we couldn't park and carpark was fully booked. The friendly member of staff gave us a parking card when we tried again 5 minutes later. Food comes out far too quickly (within minutes) to be freshly cooked. Quality of food is poor for the price- spaghetti served in pool of cooking water with low quality meat. Breakfast ordered to room didn't arrive. Member of staff enquired for us. Asked later and they said restaurant denied knowledge of the order. No one told us this or followed it up to rectify after our enquiry so waited a further hour for non-existant breakfast. When the "do not disturb" sign is on door members of staff knock it on floor to make it look like it's fallen off so they can legitimately disturb and knock on door.

Nice and cheerful décor, typical of this kind of place. the location was awesome, a short distance from Palais du Pharo. It's situated in a beautiful area! 🌟

The location here is lovely and convenient, close to Palais du Pharo.

The room was clean, the bed was exceptionally comfortable. Plus it had pool view.

I didnot like

The room was bad,service bad

Comfortable room. Good location, close to port. Everything worked, hich is always nice. Staff was friendly and helped out and answered questions I had.

The free internet did not have enough bandwidth for internet calls but surfing was ok.

The location here is great, very convenient for visiting Pharo Palace.

The breakfast was delicious and sensational, with good quality products and plenty of food. the location was amazing, right next to a restaurant overlooking the harbor, beach, and port area. Close to the beach and supermarket.

Food at the restaurant; live music at the poolside bar; modern and funky reception area

Dreadful rooms - very bland and 'prison cell' like. Bed was on a metal frame box that didnt feel very secure. Bathroom had some awful sewer type smell coming from basin plug hole.

Excellent location close to the harbour entrance.

Restaurant and bar expensive. Dismal view from non port view rooms.